Frequently asked questions
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Are your products genuine?
Yes — IT Gallery is an authorized distributor for brands including Lenovo, HIKVISION, Pantum, A4Tech, HikSemi, Quick Heal, Seagate and Western Digital. Every product we sell is 100% genuine and comes with an official warranty.
Do you deliver across Sri Lanka?
Yes, we offer island-wide delivery across Sri Lanka. Delivery times vary by location — you will receive confirmation details after placing your order.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Commercial Bank cards, and Koko (buy now, pay later).
Do products come with a warranty?
Yes, all our products carry an official local warranty backed by the manufacturer. Warranty periods vary by product and brand — please check the product page or contact us for details.
How can I contact customer support?
Call our hotline on 0750 900 900, our Ja-Ela head office on 0112 228 886, or our Colombo 04 branch on 0112 554 666. You can also email info@itgallery.lk or message us on WhatsApp for quick assistance.
Where are your stores located?
Head Office: No 08B, St. Xavier Road, Ja-Ela. Colombo Branch: No 05, Majestic Avenue, Colombo 04. Unity Plaza: 03 Lower Ground, Unity Plaza, Colombo 04.
How do I become a dealer or reseller?
Join our network of 1,000+ dealers islandwide. Apply through our Become a Channel Partner page or register via the Reseller Program, and our team will get in touch.
Can I order in bulk for my business?
Yes — we supply businesses, system integrators, and government and public sector organizations across Sri Lanka. Contact us for corporate and bulk quotations.
