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Our services
A guiding light
beyond the sale.
Like a lighthouse on the shore, we stay with you long after you buy.
Genuine products, reliable delivery and expert support at every step.
Genuine productsVerified and authentic products from leading global brands.
Official warrantyManufacturer-backed warranty with complete documentation.
Island-wide deliveryReliable delivery across Sri Lanka.
Our services
Everything you need. One trusted partner.
From genuine products to warranty support, island-wide delivery and custom sourcing, we help businesses and individuals choose the right technology and move forward with confidence.
Genuine products
Confidence in every purchase.
As an authorised distributor for leading global brands, we supply genuine products with official warranty and complete documentation. Just as a lighthouse is a sign you can trust, our name on your invoice is a promise of authentic sources and the right product for your needs.
- Official warranty from authorised channels
- Verified genuine products
- Complete documentation with your purchase
Tap for sound
Warranty support
Your purchase, protected.
A clear, simple path to warranty support.
1
Contact our team
Reach out via our support channels with your enquiry.
2
Share purchase details
Provide your invoice and product information.
3
Product assessment
Our team will assess your request and guide you.
4
Repair or replacement
We'll assist with the next steps under the applicable warranty terms.
Have these ready
- Invoice or proof of purchase
- Product serial number
- Description of the issue
Before you submit
- Back up your data (if applicable)
- Check the warranty terms for your product
- Contact our support team for guidance
Subject to the applicable warranty terms.
Delivery & support
With you, every step.
Like a light that never goes out, our team stays with you, from the day you buy to the support you need long after.
Island-wide delivery
Reliable delivery across Sri Lanka, with safe and careful handling.
WhatsApp & phone support
Get quick assistance from our team via WhatsApp or phone.
Direct support line
Speak directly with our support team for product and service enquiries.
Warranty claim assistance
Step-by-step guidance to help you with your warranty claims.
Contact options
Talk to the right team.
Questions about a product, warranty or delivery? We're always within reach. Call, message or visit one of our stores.
Hotline0750 900 900Sales and general enquiries
WhatsApp0750 900 900Quick help from our team
Emailinfo@itgallery.lkColombo branch: colombo@itgallery.lk
Business hoursMon to Fri, 9AM to 5PMSaturday, 10AM to 6PM
Visit our stores
Custom sourcing
Can't find what you need?
We'll help you find it.
When the product you need is hard to find, our global supplier network lights the way. We source specialised products, enterprise bulk orders and tender requirements through trusted, authorised channels, and work with you until you have the right solution.
Global supplier networkAccess to leading international brands.
Enterprise bulk ordersPricing for large volume requirements.
Special requirementsHelp sourcing hard-to-find and specialised products.
Tender enquiriesAssistance with business and government tender requirements.
Partner programs
Grow your business with IT Gallery.
Our light is strongest when our partners shine. Join our partner network for genuine products, competitive terms and dedicated support.
Reseller Program
Source genuine products for your business with access to competitive pricing and support.
- Genuine products from leading brands
- Competitive partner pricing
- Dedicated account support
Dealer Program
For established businesses looking for deeper partnerships and tailored support.
- Priority product availability
- Tailored commercial terms
- Ongoing business support
Let's find the right support for you.
Whatever you're navigating, our team is ready to guide you to the right solution.
FAQ
Frequently asked questions
What services does IT Gallery provide?
IT Gallery supplies genuine IT products with official manufacturer warranty, island-wide delivery across Sri Lanka, warranty claim assistance, custom sourcing for bulk and hard-to-find items, and reseller and dealer programs for businesses.
How do I make a warranty claim with IT Gallery?
Contact our support team with your purchase details (invoice and serial number), we assess the product, and it is repaired or replaced under the manufacturer's warranty terms. Call or WhatsApp 0750 900 900, or visit our Ja-Ela head office or Colombo 04 branches.
Does IT Gallery deliver island-wide in Sri Lanka?
Yes. IT Gallery delivers to every district in Sri Lanka, with careful handling. Most orders arrive within a few business days.
Can IT Gallery source products that are not listed on the website?
Yes. Our custom sourcing team handles bulk orders, project requirements and hard-to-find products from the brands we distribute. Send your list to info@itgallery.lk for a written quote.
What are IT Gallery's business hours?
Monday to Friday 9 AM to 5 PM and Saturday 10 AM to 6 PM. The hotline and WhatsApp number is 0750 900 900.